Trades
Exchanges or credit only.
Please note that we are currently unable to provide refunds.
Thank you for your understanding.
Exchange procedure
Check the box corresponding to your request on the delivery note found in the package. If you wish to exchange your product, specify the size and model desired.
If you do not have the delivery note, you can take an A4 sheet and specify your order number, last name, first name and address as well as your wish: exchange (specifying the desired model) or refund.
Insert the delivery note with your details in the package (required for the return to be accepted).
Print your return label (see below depending on your case).
Drop off the package at the relay point closest to you .
IMPORTANT: Depending on the period, the processing time for returns can be 15 to 20 days from receipt of the packages at our warehouse.
If you wish to receive your items more quickly or the product to be exchanged is in low quantity ("only x left") we recommend this alternative exchange solution:
1. Return the products with a refund request
2. Order replacement items directly from the store
Return labels to print
To return or exchange your product for free , click on the following link:
To return or exchange your product for free , click on the following link:
Please return your order to:
Perus - Giraphes Services
3 rue Michelet
94200 IVRY-SUR-SEINE, France
The return is your responsibility. We offer reshipping for exchanges.
Please return your product by post to the address:
Perus - Giraphes Services
3 rue Michelet
94200 IVRY-SUR-SEINE, France
The return is your responsibility. We offer reshipping for exchanges.
ATTENTION
All returned products must be new and unused . Upon receipt of the package, we will assess the condition of the returned merchandise .
In the event that the returned products have been visibly used or damaged and this use or damage renders them unfit for sale, we will not be able to reimburse you and any request for exchange of this product will be made at your expense. Thank you for your understanding.
If you have any questions, please do not hesitate to contact us:
At hola@perus.co
Or by phone at 06 19 32 75 29 !
